1. Who we are

This Privacy Policy explains how Acudetox by Leonie (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://acudetoxbyleonie.co.za (the “website”) or engage our services.

For the purposes of POPIA, we are the Responsible Party:

• Business: Acudetox by Leonie
• Address: 4 Shannon Road, Kenmare, Krugersdorp, Gauteng, South Africa, South Africa
• Telephone: 061 410 3811
• Email: info@acudetoxbyleonie.co.za

We are committed to protecting your privacy and to processing your personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Our Information Officer

Our designated Information Officer is [Information Officer name]. You can reach them for any privacy-related query, request, or complaint at info@acudetoxbyleonie.co.za or 061 410 3811.

3. The personal information we collect

Depending on how you interact with us, we may collect:

• Contact and enquiry details – your name, email address, phone number, and the content of any message you send us through our contact form, by email, by phone, or via WhatsApp.
• Booking information – details you provide when arranging or attending a session.
• Health information – any information about your health, symptoms, medication, or medical history that you choose to share with us so that we can provide a safe and appropriate treatment. This is treated as special personal information (see section 4).
• Correspondence – records of our communications with you.
• Technical and usage data – collected automatically when you visit the website, such as your IP address, browser type, device information, pages viewed, and the like, through cookies and similar technologies (see section 7).

We do not knowingly collect more information than we need for the purposes set out below.

4. Special personal information (health)

Health information is “special personal information” under POPIA and receives extra protection. We only process health information that you voluntarily provide to us for the purpose of assessing suitability for, and safely delivering, auricular acupuncture (acudetox) sessions. By sharing this information with us, you consent to us processing it for that purpose. We do not use it for any other purpose, and we do not share it except as described in this policy or as required by law.

5. How we collect your information

• Directly from you – when you complete the contact form, email, call, WhatsApp, or attend a session.
• Automatically – through cookies and analytics tools when you use the website.
• From third parties – for example, if you leave a review on our Google Business profile, or interact with our social media pages.

6. Why we process your information, and our lawful basis

We process your personal information for the following purposes, relying on one or more of the lawful bases (justifications) permitted by POPIA – your consent, the performance of, or steps toward, an agreement with you, our legitimate interests, and compliance with a legal obligation:

7. Cookies and analytics

The website may use cookies and similar technologies to function properly, remember your preferences, and help us understand how visitors use the site. This may include analytics tools such as [Google Analytics, if used].

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works. Where required, we will ask for your consent to non-essential cookies via a cookie notice.

8. Third-party services and embedded content

Our website uses third-party services and embedded content, which may set their own cookies and receive certain information (such as your IP address) when you interact with them. These currently include (please confirm against the live site):

• Google Maps – to show our location.
• YouTube (Google) – to display embedded testimonial videos. We use privacy-enhanced (youtube-nocookie) embeds where possible, and videos load only when you choose to play them.
• WhatsApp – if you contact us via the WhatsApp link.
• Google (Business Profile / Reviews, and analytics, if used).
• Our website host and email/form provider – [e.g. WordPress host, form plugin, email provider – insert actual providers].

These third parties process information under their own privacy policies, over which we have no control. We encourage you to review their policies.

9. Sharing and disclosure of your information

We do not sell your personal information. We may share it only:

• with operators (service providers) who process information on our behalf – such as our website host, email or form provider, and IT support – under appropriate confidentiality and security obligations;
• where required or permitted by law, or to comply with a lawful request from a competent authority;
• to protect our rights, safety, or property, or those of others; or
• with your consent.

10. Direct marketing

We will only send you electronic marketing communications (such as newsletters or offers) where you have consented, or where the law otherwise permits us to contact an existing client about similar services. Every marketing message will give you a simple way to opt out, and you can withdraw your consent at any time by contacting us.

11. Cross-border transfers

Some of the third-party services we use (for example, Google and YouTube) may store or process information on servers outside South Africa. Where personal information is transferred outside the Republic, we take reasonable steps to ensure it is afforded a level of protection consistent with POPIA (section 72).

12. How we protect your information

We take reasonable and appropriate technical and organisational measures to safeguard your personal information against loss, unauthorised access, and misuse, as required by POPIA. This includes measures such as restricted access, secure storage, and reputable service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a security compromise involving your personal information occurs, we will notify you and the Information Regulator as required by law.

13. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy, or as required by law (for example, for tax, health-record, or regulatory reasons). When it is no longer needed, we securely delete or de-identify it.

14. Your rights

Subject to POPIA, you have the right to:

• access the personal information we hold about you;
• request that we correct or update inaccurate or incomplete information;
• request that we delete or destroy information we are no longer entitled to keep;
• object to the processing of your information in certain circumstances;
• withdraw your consent where we rely on it (this won’t affect processing already carried out);
• not be subject to unsolicited direct marketing; and
• complain to the Information Regulator (see section 16).

To exercise any of these rights, contact our Information Officer at info@acudetoxbyleonie.co.za. We may need to verify your identity before acting on your request. Formal access requests may be made using the prescribed POPIA/PAIA forms.

15. Children’s information

Our services and website are intended for adults. We do not knowingly collect personal information from children (persons under 18) without the consent of a competent person (such as a parent or guardian). If you believe we have collected a child’s information without proper consent, please contact us so we can address it.

16. Complaints to the Information Regulator

If you are unhappy with how we have handled your personal information, we would like the chance to put it right – please contact us first. You also have the right to lodge a complaint with the Information Regulator (South Africa):

• Website: https://inforegulator.org.za
• POPIA complaints email: POPIAComplaints@inforegulator.org.za
• Complaints portal: the Regulator’s eServices portal (registration required)

(Please confirm the Regulator’s current contact details and complaints process at the time of publishing, as these are updated from time to time.)

17. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this website, with the “Last updated” date shown at the top. Please check back periodically.

18. Contact us

For any question about this policy or your personal information:

Acudetox by Leonie · Attention: Information Officer Email: info@acudetoxbyleonie.co.za · Phone: 061 410 3811 Address: 4 Shannon Road, Kenmare, Krugersdorp, Gauteng, South Africa

1. Who we are

This Privacy Policy explains how Acudetox by Leonie (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://acudetoxbyleonie.co.za (the “website”) or engage our services.

For the purposes of POPIA, we are the Responsible Party:

• Business: Acudetox by Leonie
• Address: 4 Shannon Road, Kenmare, Krugersdorp, Gauteng, South Africa
• Telephone: 061 410 3811
• Email: info@acudetoxbyleonie.co.za

We are committed to protecting your privacy and to processing your personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).